Goals of the procedure
At Meaghan’s Music Room, we value all complaints as they assist us to improve our products, services and customer service. This procedure has been designed to assist all individuals and organisations who are affected by Meaghan’s Music Room’s activities. Meaghan’s Music Room is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible. We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all parties making a complaint equally. By implementing this approach, we shall ensure that as far as is reasonably practicable, complaints will be dealt with to the satisfaction of all parties.
Definition of a complaint
Complaints are defined as any expression of dissatisfaction or grievance made in writing or in person to a representative of Meaghan’s Music Room by an external individual or organisation in relation to our activities.
Recording complaints
All complaints will be logged, tracked, and reported to the Board on a quarterly basis.
Responding to complaints
We will acknowledge receipt of a complaint within five business days and aim to provide a full response within 30 days.
Escalation
If the complainant remains dissatisfied, they may refer the matter to the applicable regulatory authority or seek external mediation.